These Terms of Use ("Terms") govern your access to and use of the website operated by Charlotte Medical Aesthetics ("CMA," "we," "our," or "us") at charlottemedicalaesthetics.com, as well as your use of our services, scheduling tools, and any related communications. By accessing or using our website or services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our website or services. We recommend that you also review our Privacy Policy, which describes how we collect, use, and protect your information.
Our website is intended to provide general information about Charlotte Medical Aesthetics, our services, and medical aesthetic treatments. You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:
The content on this website is provided for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition or treatment.
The information presented on our website, including descriptions of treatments, procedures, and expected outcomes, reflects general medical knowledge and may not apply to your individual circumstances. Treatment results vary based on factors including skin type, age, health history, and lifestyle. Before-and-after photographs represent individual patient outcomes and do not guarantee identical results.
Charlotte Medical Aesthetics does not provide emergency medical services. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.
Browsing this website, submitting a contact form, or communicating with us through the website does not establish a doctor-patient relationship. A doctor-patient relationship is established only when you have been formally accepted as a patient, have completed an in-person or telehealth consultation with one of our providers, and have received a documented treatment plan.
Information exchanged through the website, email, or contact forms prior to a formal consultation should not be considered medical advice and does not create any obligation on the part of Charlotte Medical Aesthetics to provide treatment.
Appointments may be scheduled through our online booking system, by phone, or through the contact form on our website. Online scheduling is subject to availability and confirmation by our office. Submitting an appointment request does not guarantee a confirmed appointment until you receive a confirmation from our team.
We ask for at least 24 hours notice if you need to cancel or reschedule an appointment. Late cancellations or missed appointments may be subject to a fee. Repeated no-shows may result in a requirement to prepay for future appointments. Specific cancellation fees and policies will be communicated to you at the time of booking.
If you arrive more than 15 minutes late to your scheduled appointment, we may need to reschedule to ensure adequate treatment time and avoid delays for other patients. We will make every effort to accommodate late arrivals when possible.
Payment for services is due at the time of treatment unless other arrangements have been made in advance. We accept major credit cards and other payment methods as specified at the time of your visit. All payments are processed through secure third-party payment providers.
Charlotte Medical Aesthetics does not accept insurance for cosmetic procedures. We are not responsible for determining insurance eligibility or submitting claims on your behalf. Pricing for services is subject to change and will be confirmed during your consultation prior to treatment. Promotional pricing, package deals, and special offers are subject to terms and conditions specified at the time of the offer and may not be combined unless expressly stated.
Due to the nature of medical aesthetic services, all sales are final once a treatment has been performed. Refunds for unused portions of treatment packages may be considered on a case-by-case basis at the discretion of Charlotte Medical Aesthetics. Product purchases may be returned unopened within 14 days of purchase with proof of receipt.
If you are dissatisfied with your treatment outcome, please contact us so we can discuss your concerns and determine whether a follow-up or corrective treatment is appropriate.
By opting in to receive SMS messages from Charlotte Medical Aesthetics, you consent to receiving text messages related to appointment reminders, treatment follow-ups, promotional offers, and service updates. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any message.
Your consent to receive SMS messages is not a condition of purchasing any goods or services. For full details on how we handle your communications data, please refer to our Privacy Policy.
By opting in to receive marketing emails, you consent to receiving information about treatments, skincare tips, special offers, and clinic updates. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
We may contact you by phone for appointment confirmations, treatment-related follow-ups, and wellness check-ins. By providing your phone number and scheduling an appointment, you consent to receiving these calls as permitted under the Telephone Consumer Protection Act (TCPA).
With your written consent, Charlotte Medical Aesthetics may photograph treatment areas before and after your procedure for the purpose of documenting your results. These photographs become part of your medical record.
If you provide separate written authorization, your photographs may be used in marketing materials, on our website, or on social media. All photographs used for marketing purposes are de-identified and will not include your name or identifying information unless you provide explicit written consent. You may revoke your marketing authorization at any time by contacting our office.
All content on this website, including text, graphics, logos, images, videos, page layouts, and software, is the property of Charlotte Medical Aesthetics or its content providers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not:
The Charlotte Medical Aesthetics name, logo, and all related marks are trademarks of Charlotte Medical Aesthetics. Use of these marks without written permission is strictly prohibited.
We appreciate and encourage honest patient reviews and testimonials. By submitting a review, testimonial, or comment through our website, social media channels, or third-party review platforms, you grant Charlotte Medical Aesthetics a non-exclusive, royalty-free, perpetual license to use, display, and reproduce your content for marketing and promotional purposes.
You agree that any content you submit will not contain material that is defamatory, obscene, harassing, threatening, or otherwise objectionable, false or misleading information presented as fact, content that infringes on the intellectual property rights of any third party, or personal health information of any other individual.
We reserve the right to remove or decline to publish any user-submitted content at our sole discretion and without notice.
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Charlotte Medical Aesthetics. We provide these links for your convenience only and do not endorse, warrant, or assume responsibility for the content, products, services, or practices of any third-party sites.
Your use of third-party websites is at your own risk and subject to the terms and conditions of those websites. We encourage you to review the terms and privacy policies of any third-party site before providing personal information.
To the fullest extent permitted by North Carolina law, Charlotte Medical Aesthetics, its owners, officers, employees, agents, and providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, including but not limited to damages for loss of data, loss of revenue, or business interruption.
Our total liability for any claim arising from your use of the website shall not exceed the amount you paid to Charlotte Medical Aesthetics for services in the twelve months preceding the claim. Nothing in these Terms is intended to limit liability for gross negligence, willful misconduct, or any liability that cannot be excluded under applicable law.
You agree to indemnify, defend, and hold harmless Charlotte Medical Aesthetics, its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising out of or related to your violation of these Terms, your use of the website, or your violation of any rights of another person or entity.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or your use of our website or services shall be resolved exclusively in the state or federal courts located in Mecklenburg County, North Carolina.
Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at the address provided below. If the dispute is not resolved within 30 days of your written notice, either party may proceed with formal legal action.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
We may update these Terms from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
If you have questions about these Terms of Use, contact us at:
Charlotte Medical Aesthetics
1818 Cumberland Ave
Charlotte, NC 28203
Phone: (980) 704-4206
Email: hello@charlottemedicalaesthetics.com
